Annually, from April 1 through October 31, watering your yard / landscaping is not allowed between the hours of 10:00 AM and 6:00 PM. However, you may water your yard at any time with a hand-held hose. You may use a sprinkler or your irrigation system between the hours of 6:00 PM and 10:00 AM. New landscaping and/or sod may be watered at any time.
Note: Any new irrigation system must be equipped with rain and freeze sensing devices that would prevent the system from coming on in adverse weather.
You will need to contact Utility Customer Service during normal business hours to request that someone come shut off your water. Only water personnel are allowed to operate the valve on a meter. The number for Utility Customer Service is (972) 780-5010; after 5:00 pm, please call (972) 780-4959.
Please call (972) 780-5000 between the hours of 7:00 AM and 4:00 PM or (972) 780-4959 for emergencies between the hours of 4:00 PM and 7:00 AM.