Applicability
This policy applies exclusively to the City of Duncanville's website. Once a visitor clicks a link to another website, this policy no longer applies. Visitors are encouraged to review the privacy policies of external websites to understand how their personal information may be handled.
Information Use and Disclosure
The City of Duncanville does not sell or rent personally identifiable information. Any information provided, including emails, may be subject to the Texas Public Information Act or federal laws. For details about the Texas Public Information Act, visit the Attorney General of Texas website.
Data Collection
The city uses server logs and analytical tools to generate summary statistics about website usage. These statistics help identify popular content and assess website performance.
When completing online forms, visitors may be asked to provide personal information. Each form specifies whether providing such information is mandatory or optional. For SMS-related features, phone numbers collected are not shared.
Online surveys may request contact or demographic information. Contact data is used to track survey participation, while demographic data is aggregated for survey analysis only.
Text Message and SMS Communications
If you have consented to receive text messages from the City of Duncanville, you may receive text messages related to boards and commissions applications, public safety notifications, job application status, court appearance notifications, or other messages relevant to municipal government business.
Message and data rates may apply. Message frequency varies. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
OurDuncanville
The City of Duncanville uses OurDuncanville, an online and mobile service request system powered by SeeClickFix (app developer; parent organization CivicPlus, LLC), to power its mobile app and reporting forms. OurDuncanville is an application that allows Duncanville citizens to report non-emergency related issues. OurDuncanville can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. OurDuncanville is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.
Click here to read the full Privacy Policy for the OurDuncanville application.
Viewer Anonymity
Except for law enforcement investigations, the City of Duncanville does not attempt to identify individual website visitors or track their browsing habits. However, the city may disclose personally identifiable information if required by law or judicial authorities. The city also reserves the right to report unlawful activity in good faith to the appropriate law enforcement agencies.
Security Measures
The City of Duncanville employs network monitoring tools to detect unauthorized attempts to upload or modify website data or cause harm. Such activities are strictly prohibited and may result in penalties under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.
This privacy policy reflects the city's dedication to transparency and responsible information handling.