Utility Customer Service
203 E. Wheatland Rd., Duncanville, TX 75116
(972) 780-5010

To Ask Questions About the Website:
Email Utility Customer Service Site only

To Submit Documentation:
Email (Please provide documentation in PDF format only)

* Closed the following days:
New Year's Day, MLK Day, Good Friday, Memorial Day, Fourth of July, Juneteenth, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Purchase Toll Tags Here

The Utility Customer Service Office and the Municipal Court now offer customers the opportunity to purchase a new toll tag for use on any of the toll roads under the North Texas Tollway Authority (NTTA).

Current Toll Tag Sample

To establish a new toll tag account and purchase tags, visit our Utility Customer Service Office or the Municipal Court. Please note that changes to existing accounts need to be done through NTTA (214-461-2000):

City Hall Building
203 E. Wheatland Rd.
Duncanville, Texas 75116
Phone: (972) 780-5010

Information for Application

Below is the information you will need to complete the application and associated cost:

  • Year, make, model, color, and state and license plate number of the vehicle the toll tag is being purchased for (Only one toll tag per vehicle). You can purchase multiple (up to three) toll tags for one account.
  • Drivers License number and state.
  • Credit card number and expiration date: - Master Card, Visa, or American Express. Payment must be made with a credit card. (Payments are processed by the NTTA and not made directly to the City of Duncanville.)
NUMBER OF TAGS ISSUED PREPAID ACCOUNT & SUBSEQUENT CREDIT CARD CHARGES REPLENISHMENT BALANCE CHARGE FOR MONTHLY STATEMENT
1-3 $40.00 $10.00 $1.50

Completed Application

When the application is completed, a tag number will be assigned to each vehicle and submitted to the NTTA for processing. The processing time is now only a few seconds before approval is received. Once NTTA approval is received, tags will be given to the customer for immediate use.