Welcome!
The City's MyDuncanville app assists residents and stakeholders to reach the City online or via their smartphone or tablet to request services or get help fixing issues. Please be advised the type of services or getting help on issues is for non-emergency issues only. You can use this service to report many types of issues.
Enter the location of the issue in the map below, then follow the directions to add an image, a description, then follow the prompts, and submit! This system is not monitored 24/7. Issues related to public safety or those requiring immediate attention (wires or tree limbs down, etc.) should be reported directly to the Duncanville Police Department Non-Emergency number at (972) 223-6111, option 4.
Privacy Policy:
The City of Duncanville is the sole owner of the information collected on this site and we take every precaution to protect your information. We have only collected information that you have voluntarily given us via email or other direct contact from you.
The City of Duncanville is using OurDuncanville, an online and mobile service request system powered by SeeClickFix (app developer; parent organization CivicPlus, LLC), to power its mobile app and reporting forms. OurDuncanville is an application that allows Duncanville citizens to report non-emergency related issues. OurDuncanville can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. OurDuncanville is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.
Opt in for text messaging from the City.
By submitting a mobile number, I am opting in to receive text communications from The City of Duncanville. Message and data rates may apply. Message frequency varies. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Click here to read the full Privacy Policy for the OurDuncanville application.